Shipping policy

Thank you for shopping at SUNRISE MELODY. We are dedicated to delivering your digital wind instruments and music-tech accessories securely and efficiently to your door.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected.

Free Shipping:

Orders over USD $99 qualify for free standard shipping to most countries worldwide.
Free shipping applies automatically at checkout — no promo code needed.
Remote areas, islands, and certain sanctioned or high-cost regions may be excluded from free shipping; the actual rate will be shown at checkout.

Flat-Rate Shipping:

Orders below USD $99 are charged a flat rate starting from USD $6.99 for standard shipping.
Expedited shipping options are available at an additional cost, calculated based on destination and package weight.

3. Shipping Methods

We partner with trusted global carriers to ensure safe and timely delivery of your music-tech gear:

Shipping Method	Carrier	Estimated Delivery	Best For
Standard Air Shipping	ePacket / China Post Registered Air Mail	10–25 business days	Budget-friendly, non-urgent orders
Express Air Shipping	DHL Express / FedEx / UPS	3–7 business days	Fast delivery, full tracking, higher-value instruments
Economy Air Freight	4PX / YunExpress	7–15 business days	Balanced cost and speed

Note: All shipments are sent via air freight. Due to the electronic and precision nature of digital wind instruments, we do not currently offer sea or land freight as standard options. Bulk / wholesale orders (B2B) may qualify for sea freight — please contact us for a custom quote.

4. International Shipping & Customs

We ship globally to bring our music-tech accessories to creators everywhere. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SUNRISE MELODY is not responsible for these charges if they are applied and are your responsibility as the customer. Delivery timelines may be extended by customs checks, carrier delays, peak seasonal demand, or public health events.

5. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. You can also check your order status at any time on our Track Your Order page.