Refund policy

For Products Shipped Directly from China
Pre-Ordered Items

Pre-ordered items cannot be returned as they are shipped directly from China and are not stocked locally.

Defective Products

If your product is found to be defective within 30 days of receipt, we will provide a free replacement.

Replacements

Instrument Replacement

If the product is found to be defective within 30 days of delivery, please:

1.Record a short video clearly showing the issue.
2.Send the video to sunrisemelody180@gmail.com for verification.

Once the defect is confirmed (and not due to misuse), we will send you a replacement instrument at no additional cost. In some cases, we may request the return of the defective product.

Part Replacements

· Mouthpiece: Each package includes an extra mouthpiece. If you’d like to purchase additional mouthpieces, please contact us.
· Battery: While we do not sell batteries directly, we can provide you with the specifications needed to purchase the correct battery. Contact us for assistance.
· Other Parts: For replacement of other parts, please reach out to us via email at sunrisemelody180@gmail.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.